The Paper Store is the largest family owned and operated chain of Specialty Gift Stores.

Retail

The Paper Store

The Paper Store, Inc.'s headquarters in Acton, MA, United States

Tom Anderson

Michelle Ferero

Craig Hewitt

Cara Hardy

Elizabeth Ryan

Jeff Aubuchon

The Retail Operations team at The Paper Store, Inc. is responsible for ensuring seamless day-to-day store functions across all locations. This includes managing store performance, overseeing staff training and development, optimizing visual merchandising, and maintaining high standards of customer service. Additionally, the team collaborates with district and operations managers to implement strategic initiatives that enhance operational efficiency and drive sales growth.

Retail Operations

This department focuses on managing and enhancing the sales process, ensuring effective customer engagement and transaction fulfillment.

Sales Operations

This department manages the overall operations and leadership of retail stores to ensure efficiency and customer satisfaction.

Store Operations

This department oversees the management and coordination of various operational processes across districts and regions.

Operations Management

The Marketing and Creative Services team at The Paper Store, Inc. is responsible for developing and executing innovative marketing strategies that enhance brand visibility and drive sales. This team specializes in visual merchandising, digital marketing, and creative design, ensuring a cohesive and captivating presentation of products both in-store and online. By combining expertise in project management, creative direction, and e-commerce, they aim to enrich the customer experience and strengthen the company's position as a leading specialty gift retailer.

Marketing and Creative Services

This department oversees the operations and performance of retail locations, ensuring effective management and customer satisfaction.

The Paper Store

Org chart

Teams

Retail Operations

Sales Operations

Store Operations

Operations Management

Marketing and Creative Services

Retail Management

Offices

The Paper Store

Org chart

Teams

Retail Operations

Sales Operations

Store Operations

Operations Management

Marketing and Creative Services

Retail Management

Offices

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