Tracey Croucher

Tracey Croucher serves as the Customer Engagement Lead at Papworth Trust since October 2020, focusing on the development and delivery of customer engagement initiatives. Prior experience includes roles such as Tenant Engagement Officer at Papworth Trust, Short Course & Events Manager at The College of Animal Welfare & CAW Business School, and Service Delivery Manager at Citizens Advice, where recruitment and management of volunteers for crime victim support were key responsibilities. Additional roles include Community Programme Manager at Cross Keys Homes, Community Regeneration Co-Ordinator at The Hyde Group, and Financial Inclusion Officer at Luminus Group. Tracey began a career in hairdressing before transitioning to community development and support, demonstrating a strong background in strategic planning, community engagement, and partnership collaboration. Tracey holds several educational qualifications, including a Level 3 Community Development for Health and Level 3 Adult Learner Support.