James Bond Vandergriff

James Bond Vandergriff is an experienced IT professional currently serving as IT Support Manager at The Parts Authority since August 2018, overseeing the operations of an international help desk team. Responsibilities include managing escalated support requests, coordinating IT personnel, reporting on service metrics, and enhancing IT infrastructure. Previous roles include IT Support Lead and Jr. Systems Administrator, where responsibilities involved troubleshooting, system administration, and support for various technologies. James has also worked in IT support at Quality Automotive Warehouse, contributing to system maintenance and user support, and has a background in shipping and logistics management. Education includes a Bachelor's Degree in Business Administration from the University of Baltimore and an Associate’s Degree in Information Technology from the Community College of Baltimore County.