The Pond Guy
Kelly Schapman has a Bachelor's degree in Hospitality Business from Michigan State University. From 2006 to 2011, Kelly worked at Potbelly Sandwich Works in various management roles, eventually becoming a District Manager. From 2011 to 2013, Kelly served as the District Manager responsible for presenting success metrics to the CEO and handling budget development. From 2013 to 2016, Kelly worked as a Principal at Retention Consulting, guiding business owners through staffing volumes and creating custom staff handbooks. Currently, Kelly is the VP of Culture and Customer Experience at The Pond Guy, where Kelly oversees customer experience and leads the store and service office management team.
The Pond Guy
The Pond Guy is the leading supplier of pond, lake, and water garden products in the United States. Our nearly 200 employees serve customers in 50 states and 10 countries. We have customers with large ponds used for swimming, fishing, and ice skating, in addition to customers with decorative water gardens containing koi, waterfalls, and ornamental plants. We have a positive work environment with a top-rated company culture. The Pond Guy was awarded the Top Workplaces honor from the Detroit Free Press. Awards are based on a confidential, third-party survey, in which 95.9% of our employees rated us as a top workplace. The company scored in the 99th percentile in the following areas: direction, values, appreciation, execution, and managers.