Nidhi Verma

Nidhi Verma has experience in customer service roles, most recently working as a Customer Service Associate at Accenture from June 2023 to October 2023, where responsibilities included interacting with live customers and providing resolutions via chat for a telecommunication project. Prior to this, Nidhi held the position of Customer Service Representative at Concentrix from November 2021 to January 2023, focusing on customer interactions with US and Canadian eaters, tracking order delivery statuses, managing time slot communications, and addressing discrepancies, including processing refunds and routing critical issues to relevant teams.