Alita M. Arranaga

Alita M. Arranaga has a diverse work experience spanning various roles and industries. Alita M. is currently the Managing Director at PS, an airport experience company. Prior to this, they worked as the Director of Member Experience at PS, where they played a key role in reimagining the airport experience.

Before joining PS, Alita held the position of Director of Front Office Operations at Shutters on the Beach, where they were responsible for overseeing the smooth functioning of the front office. Alita M. also served as the Guest Relations Manager at the same company.

Alita's previous experience includes a role as the Director of Loyalty Programs & Guest Relations at Crystal Cruises. In this position, they focused on maintaining client relationships and achieving revenue goals through loyalty programs and strategic partnerships. Alita M. also worked on various aspects of guest experience, such as theme cruises, programming, and communication.

At The Ritz-Carlton Los Angeles, Alita held two roles sequentially. Alita M. was the Club and Guest Relations Manager, responsible for leading and developing a team in the club lounge, guest relations, and concierge departments. Alita M. later took on the role of Guest Services Director, overseeing front-of-house departments and implementing measures to improve accountability and training.

Prior to their time at The Ritz-Carlton Los Angeles, Alita worked as the Guest Relations & Concierge Manager at the Ritz-Carlton Huntington Hotel & Spa. Here, they achieved exceptional pre-arrival revenue and introduced a CRM database to enhance customer service and efficiency.

Overall, Alita M. Arranaga's work experience showcases their expertise in guest relations, customer experience, and leadership roles in the hospitality industry.

Alita M. Arranaga received a Bachelor of Business Administration (BBA) degree from the University of Portland. No specific start or end dates were provided for this education. Additionally, there is no information available about any other educational experiences or fields of study pursued by Alita M. Arranaga.