The Responsive Auto Insurance Company
Marla Rodriguez is an experienced insurance professional with a comprehensive background in claims management and customer service. Currently serving as a Claims Generalist at The Responsive Auto Insurance Company since March 2018, Marla is responsible for liaising with various parties to gather loss information and investigate policy coverage. Prior experience includes roles as a Coverage Adjuster and Property Damage Adjuster at Windhaven Insurance, where responsibilities ranged from verifying policies to negotiating with carriers. Marla's career began in customer service positions at IKEA and Legacy Vacation Club, leading to supervisory roles, including Claims Supervisor at Performance Automotive Management. Marla holds multiple licenses, including Property and Casualty and Adjuster Licenses, alongside an Associate degree in Business Administration from Broward College.
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The Responsive Auto Insurance Company
Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry’s best and most respected insurance agencies to deliver a top-notch service and claims experience. Our customers agree: in 2021, we received a Google reviews rating of 4.8 out of 5 stars—all because of the Responsive way we approach our business. But Responsive is more than just our name—It’s a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. And while we’ve received high Net Promoter Scores, we still listen carefully to what they say, and use that data to drive improvements. It’s how we make good on our mission: to continue raising the bar for service in auto insurance. Working with Responsive: At Responsive, we know we’re only as good as our people, which is why we value people who are: Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem. Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently. Engaged: We’re curious and motivated to humbly serve our fellow team members and customers. We’re open to new training opportunities and recognize that putting good ideas into action provides value to our customers. Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes. We encourage you to consider joining our team. While we believe our business improves every day, we’re certainly not perfect, and we look to new talent to help move us forward. Serious applicants can submit a resume and cover letter to recruiting@responsiveauto.com.