Martin Brown

Martin Brown is an experienced professional in complaints handling and customer service management, currently serving as a Senior Complaints Handler at The Right Mortgage and Protection Network since February 2021. Prior roles include a Community Covid Field Specialist at Reed Talent Solutions, a Service Controller at Santander UK overseeing a team of 25 Case Handlers, and various leadership positions at Lloyds Bank and CYBG PLC focused on team management and quality assurance. Martin's career also includes significant operational management experience within Lloyds Banking Group and contributions to quality control at Banco Santander. Prior to entering the workforce, Martin completed education at Duchess High School from 1981 to 1984.