Layne Pomerleau

Layne Pomerleau is a seasoned professional with extensive experience in consumer experience and customer service management. Currently serving as Consumer Experience Manager at The Rockport Company since October 2022, Layne previously held several positions at Cole Haan, including Supervisor in the Returns Department, where responsibilities included managing the processing of returned merchandise for maximum efficiency. As a Senior Customer Service Representative, Layne co-managed the largest corporate account, oversaw sales orders and inventory reports, played a crucial role in the company's online business growth, and implemented mentoring programs for new employees. Layne holds a Master of Social Work from Columbia University (1992-1994) and a Bachelor of Science in Psychology from Trinity College-Hartford (1985-1989).