The Rockport Company
Layne Pomerleau is a seasoned professional with extensive experience in consumer experience and customer service management. Currently serving as Consumer Experience Manager at The Rockport Company since October 2022, Layne previously held several positions at Cole Haan, including Supervisor in the Returns Department, where responsibilities included managing the processing of returned merchandise for maximum efficiency. As a Senior Customer Service Representative, Layne co-managed the largest corporate account, oversaw sales orders and inventory reports, played a crucial role in the company's online business growth, and implemented mentoring programs for new employees. Layne holds a Master of Social Work from Columbia University (1992-1994) and a Bachelor of Science in Psychology from Trinity College-Hartford (1985-1989).
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The Rockport Company
The Rockport story is one built on invention and innovation. It is a story of combining casual shoe designs with innovative performance technologies. Rockport shoes have run the New York City Marathon, climbed Mt. Kilimanjaro, and sailed around the world. Our company’s reputation has been built on footwear that delivers on making style comfortable for the metropolitan professional – and that’s a promise our consumers have come to rely upon. For over 40 years we’ve relentlessly pursued the promise of making people’s lives better through our commitment to style made comfortable. Simply put, Rockport’s design innovations allow our consumers to do more, be more, live more.