The Rothenberg Law Firm
Susan Thurber has over 20 years of work experience in various management roles. Susan is currently the Director of Contact Center Operations at The Rothenberg Law Firm LLP, where they lead the expansion and optimization of the contact center. Prior to that, they served as the Director of Account Management and Director of Customer Support at Edmunds GovTech, where they focused on improving department performance and providing employee development opportunities. Susan also has experience as a Customer Service Manager at WorkWave and Novadebt, where they were responsible for enhancing client experience and improving call center operations. Susan began their career as a Credit Counselor at Bloomberg. Throughout their career, they have consistently demonstrated their ability to strategize, streamline processes, and leverage technology to drive exceptional customer experiences.
Susan Thurber attended Stockton University from 1998 to 2001, where they earned a Bachelor's degree in Psychology.
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The Rothenberg Law Firm
The Rothenberg Law Firm LLP, founded by Allen L. Rothenberg, Esq., is one of the leading personal injury law firms in the United States and has won hundreds of millions of dollars for thousands of clients involved in accidents of every description. The firm has done innovative work with product liability cases including SUV Rollovers, defective automobiles, and Sudden Acceleration, Medical Malpractice, Defective Drugs, and Toxic Torts including asbestos and lead paint poisoning, and torts arising from lack of adequate security in public places; construction accidents and in nursing home abuse and neglect. As a result of groundbreaking litigation by The Rothenberg Firm, defective products have been reformulated by manufacturers, dangerous medical procedures have been abandoned, and safety in the workplace has increased. The Rothenberg Law Firm maintains its national headquarters at the Rothenberg Center in Philadelphia, Pennsylvania. The law firm has offices located in New York City; Hackensack, NJ; Cherry Hill, NJ and Lakewood, NJ. The firm handles major injury litigation cases nationwide in conjunction with affiliates and local co-counsel. We employ and utilize medical/legal experts, accident reconstructionists, prelitigation specialists, claims managers, forensic photographers, and investigators. All are linked by sophisticated computers and electronics.