Susan Thurber

Susan Thurber has over 20 years of work experience in various management roles. Susan is currently the Director of Contact Center Operations at The Rothenberg Law Firm LLP, where they lead the expansion and optimization of the contact center. Prior to that, they served as the Director of Account Management and Director of Customer Support at Edmunds GovTech, where they focused on improving department performance and providing employee development opportunities. Susan also has experience as a Customer Service Manager at WorkWave and Novadebt, where they were responsible for enhancing client experience and improving call center operations. Susan began their career as a Credit Counselor at Bloomberg. Throughout their career, they have consistently demonstrated their ability to strategize, streamline processes, and leverage technology to drive exceptional customer experiences.

Susan Thurber attended Stockton University from 1998 to 2001, where they earned a Bachelor's degree in Psychology.