The RuMa Hotel and Residences
Rafiky Hussin has extensive experience in the hospitality industry, currently serving as Guest Services Manager at The RuMa Hotel and Residences since July 2018. Prior to this role, Rafiky held positions as Customer Experience Executive and Service Centre Agent at the same establishment. From April 2015 to July 2018, Rafiky worked at Fraser Residence Kuala Lumpur as a Service Centre Agent, contributing to a strong foundation in customer service and guest relations.
The RuMa Hotel and Residences
The RuMa means home. We’re a hotel that captures all the intimacy of a home with a host, which will inspire you to uncover Kuala Lumpur’s origins and colonial influences in a contemporary space. We’re home to 253 appointed guest rooms and suites, a library lounge, meeting and event facilities, a lobby and pool bar, a restaurant that celebrates unique European and Asian flavors, a URSpa, a state-of-the-art fitness centre, an outdoor pool bar, and a Barber at The RuMa by Truefitt & Hill. The RuMa Hotel and Residences is a hotel by Urban Resorts Concept. We are affiliated with Leading Hotels of the World, a curated collection of 400+ independent luxury resorts, chalets, safari camps, and more, where families of artisans who have greeted guests for generations are committed to creating story-worthy moments for those in search of the world's most unique experiences.