Service Council™
Jaclyn Cooksey currently serves as the Director of Customer Success and Engagement at Service Council™, having previously held the position of Director of Integrated Campaigns and Content Strategy at GPS Insight. In this role, Jaclyn led a team focused on omnichannel campaign strategies, significantly increasing email deployment by 126% and enhancing brand messaging across various platforms. Prior experience includes roles at Optum and ConnectYourCare, where Jaclyn managed comprehensive marketing and content strategies that resulted in notable successes, such as generating substantial leads and high webinar attendance rates. Jaclyn's background also encompasses positions in content development and editing at several organizations, where skills in creating impactful healthcare-related content were honed. Jaclyn holds a Master's degree in English with a focus on Sociolinguistics from North Carolina State University and a Bachelor's degree in English and Philosophy from West Virginia University.
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Service Council™
The Service Council™ is an exclusive community of Services Executives representing global, industry-leading, service-centric businesses. The mission of the Service Council™ is to provide a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. The Service Council™ presents its annual Smarter Services™ Executive Symposium in September. The Symposium provides an invaluable opportunity to meet and network with Services, Customer Experience and Customer Management Executives in an environment conducive to advancing Executive relationships. For more information on the Service Council™ visit www.servicecouncil.com. For general inquiries please submit an email to info@servicecouncil.com.