Ferlia Leonardo

Ferlia Leonardo possesses extensive experience in the hospitality industry, currently serving as a Concierge at The Setai in Miami Beach since June 2021. Prior roles include Residential Concierge at The St. Regis Bal Harbour Resort and various concierge positions at Menin Hospitality and Expat Boutique. Ferlia's career also includes roles in customer service, beginning as a Server at Mr. Chow Enterprises and Four Seasons Hotels and Resorts, and as a Hostess at Grill On The Alley. Earlier experience includes operations management at Touch Hair Salon and executive secretarial work at Korean Air. Ferlia holds a Bachelor's degree in Hotel, Motel, and Restaurant Management from Swiss Hotel Management School, earned between 1997 and 2000.