The St. Regis New York
Regena Falling possesses 31 years of experience in luxury hotel management, specializing in concierge services at esteemed establishments such as The St. Regis New York, Park Hyatt New York, and Ritz Carlton Central Park. Currently serving as Chef Concierge at The St. Regis New York, Regena has a history of hiring, training, and supervising concierge staff while collaborating with vendors to create exceptional guest experiences. Past leadership roles in Les Clefs d'Or USA include President and Past President, underscoring a commitment to quality service within the concierge community. Academic background includes a degree from Arizona State University, completed between 1977 and 1984.