Ann O'Daniel, CCXP, is an accomplished Customer Experience Consultant with extensive expertise in journey mapping and customer experience design. As the President of Experience Branding since January 2007, Ann has led various strategic initiatives across multiple organizations, including roles as a Customer Experience Strategist at The Stem and a Journey Mapping Program Consultant at Cisco. Ann has previously contributed to CareFirst Federal Employees Health Program, Satmetrix, iGATE Global Solutions, and other notable firms, effectively implementing best practices in customer experience to enhance engagement and satisfaction. With a Bachelor's degree in Fine/Studio Arts from Rutgers University, Ann has consistently demonstrated a commitment to fostering customer-centric transformations across diverse industries.
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