The Sterling Council
Danielle Marrero has extensive experience in the banking industry, holding positions such as Member Services Specialist III at USF Federal Credit Union, Advanced Sterling Examiner at The Sterling Council, Personal Banker 2 at Fifth Third Bank, and Lead Teller at Wells Fargo. Danielle is highly skilled in driving process improvements, providing valuable feedback, managing branches autonomously, and fostering a customer-centric approach. Danielle is committed to continuous improvement and operational efficiency in all their roles.
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The Sterling Council
Established in 1992, the Florida Sterling Council is a public/private not-for-profit corporation supported by the Executive Office of the Governor. It is comprised of public and private sector members. The Council is led by the Executive Committee which oversees the Governor's Sterling Award for Performance Excellence and all Sterling process activities, including the annual Sterling conference. Our extensive corps of Sterling performance excellence professionals, which includes more than 150 examiners and a 40-member Board of Directors, maintains exceptionally high standards and saves organizations, as well as the state, millions of dollars annually.