The Sterling Council
Heather J. is an experienced healthcare professional currently serving as a Sterling Examiner for The Sterling Council, with an active role since November 2023. In addition, Heather is a Senior Director at Tendo, where the focus is on developing software solutions that enhance patient, clinician, and caregiver experiences. Previous roles include Enterprise PMO & Operational Excellence/Lean at Health First, Executive Director at Health Services Advisory Group, Interim State Program Director at Constellation Quality Health, and Clinical Improvement Advisor at South Carolina Hospital Association. Heather's career began as a Physical Therapist Assistant, with early positions at Greenville Hospital and Atlantic Physical Therapy & Rehabilitation. Educational qualifications include an MBA in Marketing from Syracuse University and MHA in Health Administration from the Medical University of South Carolina, among other degrees in health sciences.
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The Sterling Council
Established in 1992, the Florida Sterling Council is a public/private not-for-profit corporation supported by the Executive Office of the Governor. It is comprised of public and private sector members. The Council is led by the Executive Committee which oversees the Governor's Sterling Award for Performance Excellence and all Sterling process activities, including the annual Sterling conference. Our extensive corps of Sterling performance excellence professionals, which includes more than 150 examiners and a 40-member Board of Directors, maintains exceptionally high standards and saves organizations, as well as the state, millions of dollars annually.