Maya Dabbous

Maya Dabbous has over 30 years of work experience in various roles related to customer experience and communications. Maya is currently the Director of Communications & Customer Experience at The Sultan Center since February 2021. Prior to that, they worked as a Senior Consultant at Service Hero from 2018 to 2021.

From 2014 to 2017, Maya served as the Group Customer Experience Manager at Al-Babtain Group, where they facilitated the development of customer experience strategies and programs across the organization.

Before that, they worked as a Freelance Consultant specializing in customer experience, marketing, branding, and conducting focus groups and interviews from 2010 to 2014.

Maya also held positions in the banking industry, including Head of Customer Experience Management at Burgan Bank from 2007 to 2011 and Service Quality Associate Manager at National Bank of Kuwait from 1999 to 2006.

Maya'searlier experience includes working as a Sales Executive at Sheraton Kuwait Luxury Collection, where they managed client accounts and analyzed company trends. Maya also worked as a Guest Relations Coordinator at Safir International Hotel.

Maya's educational background includes studying at DeVry University from 1992 to 1996.

Maya Dabbous received a Bachelor's Degree in Business Administration, Management, and Operations from DeVry Institute of Technology, from 1992 to 1996. Additionally, they have obtained certifications in Targeted Selection from Gulf National Co., and Train The Trainer from Service Quality Institute. The obtained month and year for the certifications are not provided.