Gavin M.

Gavin M. has extensive work experience in customer operations, performance management, and project management. Gavin has held various roles in notable companies such as The Telegraph, News UK, Millivres Prowler Group, spokenfor, Parseq, Telegen UK, SHM, and Harvey Nichols.

In their most recent position at The Telegraph, Gavin served as the Customer Operations Director, responsible for driving retention and engagement by developing service offerings and ensuring quality journalism across all customer touchpoints. Prior to that, they held the role of Head of Customer Operations & Performance, where they managed the smooth running and operational performance of The Telegraph's Subscriber Services Centre.

At News UK, Gavin worked as a Project Manager, overseeing pricing and product migrations for print and digital subscribers. Gavin also held roles as Customer Operations Manager, Customer Service Manager, Sales & Retention Performance Manager, and Partner Services Manager, focusing on improving customer experience, service optimization, and acquisition and retention strategies.

Gavin's experience also includes working as a Media Copy Sales & Marketing Manager at Millivres Prowler Group, where they successfully increased subscription acquisition, customer retention, and brand awareness for the group's premium magazines. Gavin also served as an Account Manager at spokenfor, managing client relationships and contact center operations for high-profile clients.

Additionally, Gavin has experience in service delivery management at Parseq and performance management at Telegen UK, where they achieved results through coaching and developing high-performing teams.

Earlier in their career, Gavin worked as a Company Administrator at SHM and as a Sales Consultant at Harvey Nichols.

Throughout their career, Gavin M. has consistently demonstrated a strategic approach, a focus on customer experience, and a drive for achieving business objectives.

Gavin M. obtained a First-class (1:1) BA Hons degree in Social Science from the University of Brighton, where they studied from 2004 to 2007.