Michael Hanson is an experienced Information Technology professional with a diverse background in technical support and systems engineering. Currently serving as an Information Technology Support Analyst at The Timken Company, responsibilities include supporting site-level applications and equipment across various platforms and systems. Previous roles include Security Systems Engineer at Snowflake and Application Engineer at Northland Controls, where tasks involved troubleshooting and programming access control and video systems. Additionally, Michael has managed large-scale outages as an I.T. Rep III at Comcast, provided remote IT support for over 30,000 users, and ensured uptime as a NOC Administrator at Dyn. A solid foundation in customer service and technical support was established through roles ranging from Help Desk Analyst to Service Resource Center Scheduler at Simplex Grinnell. Michael is currently pursuing a Bachelor of Science in Cloud Computing at Western Governors University, with expected completion in 2026.
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