Curtis Wallen

Curtis Wallen currently serves as the AVP of Contact Center Platforms at the University of Arizona, a position held since April 2023. Prior to this role, Curtis was the Director of Contact Center Operations at Zovio/UAGC from July 2019 to May 2023, leading a team of over 18 members and directing operations across UCaaS and WFM platforms. Experience also includes strategic leadership as Call Center Analyst Manager at DriveTime, where Curtis managed a team of analysts and developed various operational models, and roles at Apollo Education Group that showcased a strong foundation in supporting telecommunication systems and analytics. Curtis holds a Bachelor of Science in Information Technology from the University of Phoenix and a high school diploma from Higley High School.