Melanie Jacobs

Melanie Jacobs is an experienced Technology Support Analyst at the University of North Carolina at Pembroke since July 1999, specializing in training faculty and staff on university-supported software and providing 2nd tier support, including for Blackboard. Responsibilities also include administering Microsoft License agreements, updating website information, and consulting on document management workflows. Additionally, Melanie served as a Blackboard Systems Administrator, overseeing the learning management system's maintenance and upgrades. Prior experience includes teaching technology courses as an instructor at Robeson Community College from August 2002 to August 2003. Melanie holds a Cyber Security degree from the University of North Carolina at Pembroke and an Associate of Arts and Sciences with a concentration in Networking and Information Technology from Robeson Community College.