Brad F.

Brad F. is a skilled Business Analyst III at Western Reserve Group, with experience in analyzing business requirements and integrating technology within business units since July 2021. Brad has successfully led a team of analysts in establishing client process flows and has been accountable for multiple User Stories releases, improving incident resolution processes, and reducing incidents through effective triage tracking. In addition to this role, Brad has served as a Soccer Referee for the U.S. Soccer Federation since January 2015, ensuring adherence to game regulations and integrity. Previous roles include Business Analyst and Service Delivery Manager at Diebold Nixdorf, where Brad facilitated performance analysis and managed client relationships, contributing to significant customer satisfaction and revenue growth. Brad's extensive career also includes supervisory positions in the insurance sector and recruitment training, supported by an MBA in Data Analytics and a Bachelor's in Business Administration from Walsh University, along with an Associate's degree from Stark State College.