Jennifer Gonzales

Jennifer Gonzales is an experienced hospitality professional with a background in front desk operations. Currently serving in the Service Express role at The Westin Anaheim Resort since December 2021, Jennifer previously worked as a Front Desk Supervisor at the Sheraton Park Hotel at the Anaheim Resort from August 2019 to December 2021. In this supervisory role, Jennifer assisted both the front office manager and general manager with daily operations, managed front desk duties, maintained communication with staff across departments, and familiarized with in-house events. Jennifer effectively utilized various systems, including Lightspeed, Marsha, and Galaxy, and ensured adherence to Aimbridge standards. Prior experience as a Front Desk Associate involved assisting guests with check-ins and check-outs, utilizing platforms such as Lightspeed and GXP.