Paula M. Serna

Paula M. Serna currently serves as a Learning Facilitator at The Wingate School since May 2024. Prior to this role, Paula held various positions from September 2020 to July 2023 as a Content Consultant at Contents, and from February 2017 to March 2020 at Liverpool, where responsibilities included leading the Click&Collect model's performance, communication strategies, and change management initiatives. Additionally, Paula has extensive experience in internal communications and digital content creation, with earlier roles at APyRE Apoyo y Rehabilitación A.C. and various positions at Liverpool including Communications Sr. Analyst and Digital Contents Analyst. Educational background includes a degree in Comunicación, Comunicación Estratégica from Universidad Iberoamericana and ongoing studies in Psicología at Universidad Humanitas, alongside certifications in coaching from World Coaching Corporation and an earlier focus on International Relations at Universidad del Rosario.