Edward I.

Edward I. has experience working as a Senior Technology Service Desk Analyst at The Works Stores Ltd, a Service Desk Analyst at Paragon Banking Group PLC, a Service Desk Analyst at Metro, and an IT Support Technician at XDP LTD. In these roles, Edward provided support to end users for a variety of technical issues, ranging from password resets to device troubleshooting and maintenance. Edward I. also demonstrated technical knowledge by assisting with 2nd/3rd line tickets and implementing projects to streamline processes and improve efficiency.