Valérie Lalonde

Valérie Lalonde is a seasoned professional with extensive experience in sales, customer experience, and operational management. Currently serving as the principal director of sales and customer experience at Les YMCA du Québec since September 2014, Valérie has a proven track record in enhancing operational efficiency and profitability through effective methodologies and resource planning. Previous roles include director of tourism signage at ATR Associés and director of special projects at CAA-Québec, where Valérie focused on network development and quality service management. Valérie also held the position of director of the Montreal service center, overseeing multiple teams to achieve performance objectives. Earlier experience includes supervision of a large team at Société de la Place des Arts and account management at Voyages Aller-Retour, demonstrating a strong ability to coordinate events and develop tailored programs for corporate clients. Valérie holds a bachelor's degree in Business Administration and Management from ESG UQAM and a technical degree in Tourism from Collège Lasalle.