Michael Felter has over twenty years of work experience. Michael began their career in 2000 as a Senior Airmen Computer Operations for the United States Air Force, where they completed a 6 month training course in 4 months and became a trainer earlier than anyone prior to him. In 2008, they joined Professional Credit Service as a Collector, managing a queue of outstanding balances and assisting other associates with techniques to ensure success and efficiency. In 2012, they joined Royal Caribbean Cruises, Ltd. as a Royal Carribean, taking inbound calls from travel partners with high level issues and training and mentoring other team members. In 2014, they joined First Call Resolution, LLC as a First Call Resolution Manager, managing multiple clients with a variety of goals and growth strategies. In 2019, they joined Peloton Interactive as a Supervisor, managing a team of 15-40 associates through connection and metric analysis and taking part in new initiatives. In 2022, they joined BACH as a Member Experience Manager.
Michael Felter attained a high school diploma from E.J. King in 1999, having started their studies there in 1996.
March, 2022 - present
Member Experience Manager at Citrus Valley Association of REALTORS
Member Experience Manager at 4P Foods
Member Experience Manager at Veris Insights
Member Experience Manager at Common Sense Media
Member Experience Manager at Goodcover