Siobhan Smith

Siobhan Smith is an experienced Cyber Security Engineer at Cloud21 Ltd since March 2020, with a background in IT roles across various companies. Previous positions include IT Support Engineer at RBC Capital Markets, with a strong record of supporting approximately 1500 users and achieving a 70% first-time fix rate on a busy ITIL compliant Service Desk. Siobhan has also worked as Trade Floor Support at GFI and Mitsubishi UFG Securities, managing IPC dealerboards and setting up trading desks, along with maintaining Active Directory Security and Permissioning. Experience as a Service Desk Analyst at Standard Bank Group included creating and restricting shared folder permissions, while earlier roles at Shell Trading, Barclays Capital, and Rymills Law demonstrated proficiency in user support, administration, and customer relationship management.