Vivek Nayar

Vivek Nayar is an experienced operational manager with a proven track record in optimizing processes and enhancing customer satisfaction across multiple organizations. Currently serving as the Operational Manager at Theka Coffee since April 2020, Vivek has successfully collaborated with cross-functional teams to improve franchise management and reduced operational costs by 4% through effective budget development. Prior to this role, Vivek spent six years at Sbarro, enhancing customer service through a feedback system, and 12 years at Yum! Brands, where significant sales increases and improved operational strategies were achieved. Educational qualifications include a certificate course in Leadership, Ethics, and Corporate Accountability from Harvard Business School, an Executive Management Programme from XLRI Jamshedpur, and a Bachelor's in Hotel Management from Osmania University.