Mohan Achar

Mohan Achar is an experienced leader in customer support and customer experience, currently serving as Vice President of Customer AI Experience at TheLoops since August 2025. Prior to this role, Mohan held the position of GVP Customer Experience at Narvar, where responsibilities included developing and executing a customer-centric experience vision. Additional experience includes serving as Vice President of Customer Support at Outreach, and Vice President of Global Customer Support at 8x8. At Marketo, Mohan defined strategic visions to enhance customer experience while overseeing high-quality support operations. Early career roles at CollabNet, Inc. involved leadership in technical support and operational efficiency. Academic credentials include an MBA in Finance from Symbiosis Institute of Management Studies and an M.Sc in Computer Science from the University of Madras.