Zaidan Saiman

Zaidan Saiman has extensive experience in operations and customer service, currently serving as Head of Operations, Head of Demand, Head of B2C, and Customer Service Team Lead at TheLorry since May 2018. Prior to this, Zaidan held the position of Team Leader Customer Support at PT. Geofreight Indonesia, where responsibilities included monitoring team performance and improving service levels. Experience also includes working as a Customer Care Officer at PT. MNC Sky Vision, focusing on customer inquiries and problem resolution, and serving as a Barista at PT. Sari Coffee Indonesia, where skills in customer interaction and beverage preparation were developed. Zaidan holds a Bachelor's degree in Tourism Destination from Universitas Pancasila, completed in 2014.