Matthew Weaver

Matthew Weaver is a seasoned professional in customer success and experience, currently serving as a Customer Success Specialist at NBS since November 2023, focusing on collaboration with suppliers and manufacturers in the construction industry. Previously, Matthew held roles at Datatrial, including Customer Experience Manager and Customer Success Specialist, where responsibilities included enhancing customer trust and cultivating loyalty throughout the customer journey. Earlier positions include Account Manager and Customer Success Champion at NBS, where engagement with customers and onboarding were key duties, and a Customer Services Agent role at Sage, providing technical support for payment solutions. Matthew also has experience as an Artist Liaison at Sage Gateshead and holds a Master of Arts in Cultural Management from Northumbria University and a Bachelor of Arts in Applied Communications from Newcastle University.