Jackie Siemon

Jackie Siemon is currently the Director of Customer Operations at Thentia, where they leverage their extensive experience in the computer software industry to empower teams and drive scalable systems for exceptional customer experience. Jackie previously held the position of Sr. Manager of Customer Experience at Fig and has served as a Team Lead and Sr. Team Lead at FreshBooks. They also worked as a CX Operations Manager at Zip Co and began their professional journey as a Support Specialist. Jackie holds an Honours Bachelor of Applied Arts in Media Studies and a Diploma in Media Communications, focused on Public Relations, from the University of Guelph-Humber.