Joyce Chen

Joyce Chen is currently the Director of Customer Engagement Strategy and Operations at ServiceNow, a role that began in September 2023, focusing on digitization and automation within the Chief Customer Office. Prior to this, Joyce held the position of Project Leader at Boston Consulting Group from June 2019 to August 2023, specializing in Tech and Digital Strategy and serving as a CEO Ambassador in 2021. Additional experience includes a role as Strategy & Operations/Product Manager at Tempus, Inc., and as a Senior Associate in Strategy & Analytics at Chicago Health Tech Co. Joyce also has experience in consulting from L.E.K. Consulting and academic involvement as a Teaching Assistant at the Kellogg School of Management. Early career highlights include an internship at the Federal Reserve System as a Statistics Analyst and leadership in a food delivery startup. Joyce holds a degree in Economics, Psychology, and Business Institutions from Northwestern University.