Martin

Martin Ma is an experienced professional in consumer experience management, specializing in the digital direct-to-consumer industry. Currently serving as the Head of Customer Service and VOC at Theory since 2022, Martin has established a comprehensive omnichannel customer service infrastructure and manages customer satisfaction programs across multiple platforms. Previously, they held roles at major companies such as FARFETCH and Nike, where they focused on customer service excellence and engagement. Martin earned a bachelor's degree in Business English from Beijing Foreign Studies University and is currently pursuing an MBA with a major in program management at IPAG Business School.