Shannel Navarro

Shannel Navarro has over 20 years of work experience in the healthcare industry. Shannel began their career in 1999 as a Pharmacy Technician at Scheer Drugs. In 2008, they moved to BioScrip, Inc. as a Lead Pharmacy Technician. In 2011, they began their role as a Financial Representative-Cash Poster at Mount Sinai Health System. In 2014, they became a Cash Applications Supervisor at Kroger Specialty Pharmacy, where they supervised a cross-functional team of 10, accurately delegating various tasks and assessing their performance for quality and accuracy to ensure deadlines were met. In 2020, they became an Operations Supervisor at CareMetx, LLC, where they managed the daily operational activities of the department to ensure meeting the client's contractual obligations. Currently, they are a Customer Success Manager at Therigy, overseeing Customer Success by aligning the company's goals with their clients, maximizing service value resulting in customer satisfaction, retention, and revenue growth.

Shannel Navarro completed their Associate of Applied Science in Medical Office Assistant at CUNY Bronx Community College between 2005 and 2007. Shannel then went on to earn their Bachelor's degree in Healthcare Administration from Columbia Southern University between 2015 and 2019. In August 2021, they obtained two certifications from the Management & Strategy Institute: Project Management Essentials Certified and Project Management Qualified.