Jennifer Riley

Jennifer Riley has a robust background in service management and customer relations, currently serving as a Regional Service Controller at Marshall Fleet Solutions - Thermo King since June 2014. In this role, Jennifer manages engineer allocations to minimize vehicle downtime and enhance efficiency while fostering long-term customer partnerships. Previous positions at Marshall Fleet Solutions include Regional Senior Site Coordinator and Senior Service Controller TTD, where responsibilities encompassed problem-solving for engineering issues and ensuring excellence in service delivery. Prior experience includes serving as an Energy Consultant at Inenco Direct and a Section Leader at Asda, demonstrating a strong commitment to customer service and operational management. Jennifer holds a Bachelor of Arts in Leisure and Tourism Management from Liverpool Hope University and multiple qualifications in Tourism and Travel Services.