Keith Kmett, CCXP, is a Principal Executive Advisor at TheyDo since October 2025, specializing in journey management to drive business growth for global enterprise clients. Prior experience includes serving as Principal CX Advisor at Medallia from March 2021 to October 2025, where strategic guidance enhanced global customer experience programs. From March 2012 to March 2021, Kmett held various roles at Principal Financial Group, culminating in Director of Customer Experience, focusing on CX strategy and voice of customer initiatives. Earlier roles include Assistant Director of Customer Experience for Latin America and Senior UX Designer. Additionally, Kmett worked at Two Rivers Marketing as a User Experience Designer/Strategist, achieving significant revenue growth. Kmett holds degrees in Journalism and Visual Communications and Spanish from Iowa State University.
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