Jordan Berry

Jordan Berry currently serves as the CX Solutions Director at THG Ingenuity, a position held since November 2025. Prior to this role, Jordan accumulated extensive experience within THG from December 2010 to November 2025, advancing through various positions including Head of CX Automation & Partnerships, Head of CX Ingenuity, Senior CX Ingenuity Manager, CX Manager, CX Operations Manager, and Team Leader for both Customer Operations and Social Media Customer Service. Jordan's career began as a Social Media Advisor and Customer Relations Executive, showcasing a strong foundation in customer service through apprenticeship roles as a Customer Service Advisor at Levels 2 and 3.