Mila Townsend

Mila Townsend is a dedicated professional with extensive experience in customer service and insurance, currently serving as a Licensed Insurance Agent at Thimble since May 2023. Prior experience includes roles such as QA Specialist at Pie Insurance and P&C Licensed Customer Experience Specialist at Lemonade, showcasing a strong focus on quality assurance and customer satisfaction. Mila has a background in critical support at Uber, where responsibilities included managing sensitive cases and delivering high-quality assistance. Additional experience spans various customer-facing positions, including patient access at Parkview Health and flight attendant duties at American Airlines. Mila holds a Bachelor's degree in Human Resources Management from the Indiana Institute of Technology.