Guanle Shi (Jacky)

Guanle (Jacky) Shi is an experienced technical professional with a Bachelor’s Degree in Electrical Engineering from the University of New Brunswick. Currently serving as a Customer Support Specialist at ThinkRF since October 2017, Guanle oversees customer and technical support for the deployment and maintenance of SXM nodes worldwide, employing advanced troubleshooting skills and Linux command lines. Previous roles include Technical Support Specialist at Xplornet Communications, where Guanle provided comprehensive technical assistance, and Field Service Technician at Bell Technical Solutions, recognized with the First Time Right Award. Additional experience in various technical roles includes contract positions as a Field Technician with Turris Communications Ltd. and International Safety Research, as well as previous customer service positions, highlighting Guanle's dedication to quality service and technical excellence across diverse environments.