Emma L.

Emma L. is a seasoned professional with 20 years of experience in customer, change, and project management. As the Director at Clifford & Co Pty Ltd, they lead initiatives that enhance organizational performance and customer satisfaction. Emma is a PROSCI Certified Change Management Practitioner and holds an MSc in Occupational Psychology, enabling them to effectively manage the human and organizational aspects of change. Previously, they served in various roles, including Change and Project Manager at CDC NSW and Manager of Customer Retention at TAL Life, where they significantly improved operational processes and customer engagement. Emma's commitment to empowering organizations and teams drives their success in delivering impactful change.