Kristen Kalwei

Kristen Kalwei has a diverse work experience spanning various roles and industries. Kristen started their career as an Assistant Store Manager at Inner Self in 2005. Kristen then worked as a Substitute Teacher at the Hickman Mills School District from 2006 to 2010. Following that, Kristen served as a Merchandise Sales Engineer at Automatic Systems, Inc. from 2008 to 2009, where they managed the sales process and coordinated with different departments to ensure customer satisfaction.

In 2010, Kristen joined Capitol Scientific, Inc. as an E-Commerce Manager, responsible for managing the e-commerce channel, creating quotes, and processing purchase orders. Kristen also handled internal marketing and sales requests, as well as tracked sales and site performance.

In 2011, Kristen joined Dell Technologies, where they held several roles over the years. Kristen started as an Inside Sales Representative, consistently exceeding quotas and earning awards for their excellent customer service. Kristen then transitioned to becoming a Dell Financial Services Sales Coach, where they monitored sales performance and trained new hires.

In 2014, Kristen became an Inside Account Manager III, succeeding in managing key accounts and coordinating resources to meet customer requirements. Kristen also organized team events to enhance collaboration and nurture a positive work culture.

In 2016, Kristen took on the role of Small Business Services Sales Coach, offering leadership and coaching to a team of agents. Kristen helped them exceed revenue targets, provided guidance during customer calls, and achieved top-level results. Kristen continued this role until 2020 when they joined Homeward as a Customer Experience Manager. Further details about their responsibilities and achievements in this role are not provided.

Kristen Kalwei earned a Bachelor's degree in Business Administration and Management from the University of Missouri-Kansas City. Kristen is also a licensed real estate agent through TREC and a Realtor as recognized by the National Association of REALTORS®. No specific dates for obtaining the additional certifications are provided.