Jonas B.

Jonas B. has extensive experience in customer service and program management, currently serving as the Global Voice of the Customer - Program Manager at Thomson Reuters since August 2009. In this role, Jonas B. oversees the Voice of the Customer Program, which collates unsolicited customer feedback and converts unstructured data into actionable customer insights shared across the Financial & Risk organization. Prior to Thomson Reuters, Jonas B. worked at IBM from January 2006, managing operations for multiple customer service accounts, including Project FOCUS and Project DAVIS, achieving consistent service level agreement performance. Additionally, Jonas B. has experience as a Specialist at Convergys from 2005 to 2006. Educational credentials include a degree from the University of the Philippines obtained between 1998 and 2003, along with attendance at St. Paul College Bocaue.