Derek B.

Derek B. is a seasoned technical support specialist with extensive experience in the field, currently serving as a Tier 2 Technical Support Specialist at Thought Industries since July 2023. Prior to this role, Derek worked at Wipro, where responsibilities included Tier 2 and Tier 1 technical support assignments at Meta from April 2022 to July 2023. Previously held positions include Quality & Risk Analyst at Highfield Healthcare and English Language Teacher at CET English Language School. Derek's career began as a Project Officer at the Mental Health Commission IRL, followed by roles as a Research & Information Analyst at the Health Research Board and a Research Assistant at the National Disability Authority. Educational qualifications include a Higher National Diploma in Data Analytics from National College of Ireland, a Master of Science in Applied Social Research from Trinity College Dublin, and a Bachelor's degree in History and Political Science from the same institution.