Ritesh Wadhwa

As SVP and head of Digital Operations at ThoughtFocus, Ritesh leads the business process optimizations for clients. Known in the industry for his impactful contribution to process efficiency and scalability, Ritesh has led digital transformation and operational optimization for numerous clients in the financial sector including Mortgage and Lending, Banking and Capital Markets and Logistics to name a few. He is trusted by CXO’s to deliver on their critical business operations with scale and cost optimization from Global centers in India, Philippines and Dominican Republic.

Under Ritesh’s strategic leadership, ThoughtFocus has transformed from being an offshore process outsourcing and cost optimization company to being harbingers of Digital Operations. Ritesh hand holds clients on their digital journey bringing a holistic transformation in their business operations with a view to deliver on extraordinary “user experiences” using automation, digital technologies and process and people optimization.

Before joining ThoughtFocus, Ritesh played a pivotal role at HCL Technologies in the company’s growth of it business process outsourcing operations.

Ritesh is based out of ThoughtFocus Irvine in California.