Jacob W. is a seasoned leader in customer success and analytics with extensive experience in various roles across multiple organizations. Currently serving as the Head of Customer Success and Head of Customer Education and Enablement at ThoughtSpot since July 2023, Jacob W. transitioned to this position following the acquisition of Mode, where Jacob held similar leadership roles from May 2022 to July 2023. Previous positions include Strategic Accounts Director at Melon, where Jacob led global analytics strategy, and Director of eCommerce Analytics at Mohawk Industries, where Jacob focused on digital transformation efforts. Additional experience includes roles at Mailchimp, OMD USA, Weber Shandwick, Razorfish, and Piston Agency, consistently demonstrating expertise in analytics, customer journey optimization, and leadership development. Jacob W. holds a Bachelor's Degree in Economics from Arizona State University.
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