David Gent

David Gent is a seasoned professional with extensive experience in operational excellence and process management. Currently serving as Process Manager at Thredd since September 2023, David previously held the role of Operational Excellence Lead at Acacium Group, where responsibilities included managing multiple projects aimed at improving CRM efficiency and customer support operations. At Mercer, David contributed to a global team by implementing Lean practices and coaching leaders to foster a culture of continuous improvement. David's earlier roles include Lean Six Sigma Green Belt at AXA – Global Healthcare, Hospital Network Analyst at AXA PPP healthcare, and customer service management positions at NatWest and EWTO, where significant improvements in customer satisfaction were achieved. A graduate of St Gregory's Catholic School, David's career reflects a strong commitment to enhancing business processes and driving operational success.