Albert Conway is a seasoned professional with extensive experience in business operations and customer support. Currently serving as a Business Operations Executive at Three Ireland since October 2011, Albert focuses on products, marketing, and operations, ensuring order completion within agreed service level agreements (SLA). Previously, in the role of Consumer Support Associate, Albert supervised agents, managed queries, and conducted audits while providing feedback to enhance service quality. Prior experience includes working as a Telesales Executive at UPC Ireland from January 2007 to September 2011, where Albert successfully engaged customers to sell digital TV, broadband, and landline packages. Albert holds a Higher Certificate in Customer Service Fundamentals from Technological University Dublin and has also attended Letterkenny Institute of Technology and St. Annes Community College Killaloe.
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